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This guide provides a step-by-step walkthrough on how to request site migration support from the ORIV team. Follow the prerequisites carefully and then submit a support ticket with the required information to ensure a smooth migration process.

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Prerequisites To Perform A Full Server Migration With ORIV

Before requesting a Full Server Migration with ORIV, ensure the following conditions are met on your source server: ⚠️ Important Note: You can migrate an existing server to ORIV. However, you must install a fresh server from ORIV first in order to use the Full Server Migration feature. Make sure all prerequisites above are completed before proceeding.

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Steps to Request Migration Support

Once all prerequisites are fulfilled, follow these steps to request site migration support from the ORIV team:

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Step 1: Create a Support Ticket

Navigate to the ORIV support portal and create a new support ticket. Select Site Migration as the ticket category. In your ticket, clearly mention that you need site migration support and that all prerequisites have been completed. Tip: Provide as much detail as possible in your initial ticket to avoid unnecessary back-and-forth communication. Include the full URL of the website you want to migrate in the support ticket. For example: https://www.yourwebsite.com If you have multiple sites to migrate, list each site URL separately.

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Step 3: Share WordPress Admin Credentials

Provide the WordPress admin login credentials for your site in the support ticket. The ORIV support team will need these to access your site during the migration process. Include the following: 🔒 Security Recommendation: It is recommended to change your WordPress admin password after the migration is complete for security purposes.

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Step 4: ORIV Team Handles the Migration

Once the ORIV support team receives your ticket with the site link and WordPress admin credentials, they will begin the migration process. The team will migrate your site to the fresh ORIV server you have set up. You will be notified via the support ticket once the migration is complete.

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Quick Checklist

Use this checklist to make sure everything is ready before submitting your migration request:
  • Source server running Nginx or OLS
  • Ubuntu 20.04 or 24.04 LTS x64 on source server
  • Root access obtained for source server
  • Two-Factor Authentication (2FA) disabled
  • Host security plugins (e.g., SiteGround Security Optimizer) disabled
  • Must-use hosting plugins uninstalled
  • Cache cleared and cache plugins (e.g., Object Cache Pro) disabled
  • Security plugins (e.g., Wordfence) disabled
  • Fresh ORIV server installed
  • Support ticket created with site URL and WP admin credentials
Need help? Contact ORIV Support. This document is provided by ORIV for customer reference.