Step 1: Go To the Migrate MailBox Option
Now navigate back to the ORIV MailBox Addon dashboard and from the left sidebar, click on the Migrate MailBox tab. Important: Before you proceed, remember that migration will be bulk per domain, which means every legacy MailBox on the chosen domain moves all emails together.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 2: Select the Domain to Migrate
First, select the domain you want to migrate from the Domain dropdown. Below the domain selector, you will see the complete list of mailboxes that will be migrated. All mailboxes under the selected domain are listed along with their individual storage amounts.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.Scroll down and read the general information. Once you have reviewed everything and are ready to proceed with this migration, click the Next button.
[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 3: Download Mailbox Credentials
In the next step, click the Download credentials CSV button to download the CSV file containing all your mailbox credentials for the migration. Keep this file safe, as you will need to upload it to the migration tool in the next step.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 4: Open The Migration Tool
Now open the migration tool using the provided link. This opens the Audriga Email Migration tool in a new browser tab.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.On this page, you will see a Terms of Service checkbox. Accept the Terms of Service and Privacy statement checkbox, then click the Proceed button.
[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 5: Select the Email Providers
Next, you will see the Email provider selection page. You need to select the email providers from which you want to migrate your emails. Keep the source provider set to Custom, and the destination provider is automatically set to OX App Suite Cloud (EU) on the right side. Below the provider selection, enter any required additional information in the provided field. Then click Proceed to continue.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 6: Upload the CSV File
On the next page, go to the Add multiple accounts tab and upload the CSV file you downloaded earlier. Next, click on the Check button. The system begins checking account data, which may take a few moments.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.Once the validation is complete, click on the Save button.
[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.Then click the Proceed button to start the migration right away.
[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 7: Start the Migration
You will then see the Migration summary. Click on the Start migration button and it will begin migrating the emails from the legacy MailBox to the new MailBox.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.Depending on the number of mailboxes and the volume of data, the migration may take some time. Wait until all accounts finish migrating successfully before moving on.
Step 8: Confirm the Data Transfer
Once all accounts finish migrating successfully, navigate back to the ORIV dashboard tab. Now, check the confirmation checkbox that reads I confirm that I have completed the data transfer for all mailboxes in this migration. Then click the Next button.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.Click the OK button from the confirmation dialog to proceed to the DNS configuration step. After the migration completes, you must verify the DNS records of your domain to finalize the switch to the new MailBox.
[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 9: Verify DNS Records
If you have a different domain provider, then click on the Open DNS settings button for the domain you want to verify and verify the records manually.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.Or if your domains are managed through Cloudflare and you have Cloudflare integration with ORIV, then you can verify the DNS records in just a click. Simply enable the Auto-update DNS via Cloudflare option. After enabling, you will see that the domains are verified. Click the Next button to proceed to the final step.
[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 10: Finish the Migration
All four mailboxes are listed below with green checkmarks confirming they are ready for the final switch. Click the Finish Migration button to complete the process. Once the migration is complete, you can log in to your new MailBox and confirm that all emails have been successfully transferred.[!NOTE] Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em support@oriv.cloud.
Step 11: Access Your New Mailbox
Next, go back and click on the Access button, copy the credentials, and visit the new MailBox. Log in using the credentials. Now you can see all your emails have been migrated successfully from the previous legacy mailbox. And that’s it, this is how easily you can migrate your legacy mailboxes to the new ORIV MailBox in just a few steps. Your professional emails are now hosted on the upgraded MailBox infrastructure with all your historical messages intact.⚠️ Important Considerations
- Bulk Migration Per Domain: All mailboxes under the selected domain will migrate together. You cannot migrate individual mailboxes one by one, so plan your migration during a low-activity window to minimize disruption.
- Keep Credentials Safe: The downloaded CSV file contains sensitive mailbox credentials. Store it in a secure location and delete it once the migration is complete.
- DNS Propagation Time: After verifying DNS records, allow some time for the changes to propagate globally. Cloudflare usually updates within minutes, while other providers may take a few hours.
- Failed Verification Fix: If the DNS verification fails, double-check that all DNS records are correctly added. If you’re using Cloudflare, try toggling the Auto-update DNS via Cloudflare option OFF and then ON again.
📌 Limitations
To ensure fair and stable service, here are some limitations and notes you should keep in mind during and after the migration:- Migration is bulk per domain. Every legacy mailbox under the chosen domain will be migrated together; selective migration of individual mailboxes is not supported.
- You cannot create mailboxes or aliases using the same domain in different teams. For instance, if demo@domain.com is part of Team A, then test@domain.com cannot be created under Team B.
- Avoid using POP email clients during and after migration. POP only downloads emails to your device and does not sync changes like read status or sent emails. Use IMAP-supported email clients to ensure full syncing across all your devices.
- Each mailbox can send up to 250 emails in a 24-hour rolling window. You can also create up to 20 email forwards for each mailbox.
- If you are using Cloudflare and face verification issues even after automatic integration, try toggling the DNS integration off and on again. This often helps reset the settings and successfully verifies your domain.