Quick answer
Why this can feel confusing
Customers often see confusion after deleting a server because several things can happen at nearly the same time:- the server is deleted from the dashboard,
- the subscription is cancelled or scheduled not to renew,
- an invoice was already generated before deletion,
- payment was already captured,
- the invoice contains multiple bill rows,
- one row is refundable but another row is still valid,
- a backup/addon row follows different rules,
- a provider invoice arrives separately from an ORIV invoice.
Server deletion vs invoice record vs refund
Server deletion
Server deletion removes the server from active use in ORIV. It may also stop the related ORIV subscription from renewing, depending on the service type.Invoice record
An invoice is a billing record. It may remain visible even if a refund, credit, or adjustment is later applied. Seeing an invoice after deletion does not always mean the charge is still active.Refund review
Refund review checks whether unused paid time remains and which invoice line items are eligible under the refund policy.ORIV Managed Servers and ORIV Provider Servers
If you delete an ORIV Managed Server or ORIV Provider Server before the next billing cycle, you may be eligible for a pro-rated refund based on actual usage. Official policy notes:- You pay for the time the server was used.
- The unused portion can be reviewed for refund.
- A minimum charge of one full day applies if the server was used for less than 24 hours.
- Stripe processing fees, up to 10%, may be deducted.
- Approved refunds are processed to the original payment method.
- Approved refunds usually take 5–10 business days, depending on banking/payment processing time.
- Refunds are calculated in USD.
Pro-rated refund formula
The official refund policy uses this structure:Full Server Backup after server deletion
Full Server Backup for ORIV Managed Servers and ORIV Provider Servers follows the same pro-rated logic. You pay for backup time used, and the unused portion can be reviewed for refund after applicable processing fees. This applies to the full server backup service connected to Managed/Provider Servers. It does not make all addons refundable.Self-Managed Hosting / BYOS after deletion
Self-Managed Hosting / BYOS purchased through ORIV is eligible for a full refund within 14 days of purchase for new servers. Important notes:- Refund requests are eligible only within the first 14 days of purchase.
- The 14-day refund applies to new servers.
- Requests after 14 days are not eligible.
- Recurring charges and cancellations after 14 days are not eligible for refunds.
- Deleting your server automatically cancels the related subscription, so it will not be charged in the next billing cycle.
External provider billing after deleting a self-managed server
If you connected a server from an external provider account, such as Hetzner, Vultr, DigitalOcean, AWS, or another provider, ORIV does not control that provider invoice. Removing the server from ORIV may disconnect it from the ORIV panel, but you should still check the provider dashboard for active billable resources, such as:- servers,
- volumes,
- backups,
- snapshots,
- reserved IPs,
- load balancers,
- other provider services.
Addons after server deletion
Addons are non-refundable once activated. This includes:- Mailbox,
- Mail Delivery,
- Site Security PRO.
Why only part of an invoice may be refunded
One invoice can include several bill rows. For example, the same invoice may include:- a managed server charge,
- a server resize adjustment,
- a full server backup row,
- an addon row,
- another server charge,
- a previous unpaid amount.
Step-by-step: check deleted server billing
1. Identify the server type
Confirm whether the deleted server was:- ORIV Managed Server,
- ORIV Provider Server,
- Self-Managed Hosting / BYOS purchased through ORIV,
- external provider server connected to ORIV.
2. Open the invoice
Open the invoice that still shows the charge. Check the invoice ID, payment status, service period, and each bill ID.3. Match each bill row to a service
Do not assume the full invoice belongs to the deleted server. Match each row to the server, backup, addon, reseller plan, or another service.4. Check the deletion or cancellation date
The billing team uses the deletion/cancellation date to calculate unused time for eligible Managed/Provider Server refunds.5. Check external provider resources if needed
If the charge came from an external provider, open the provider dashboard and verify whether the provider-side server or other resources are still active.6. Contact ORIV Support
Ask Support to review the billing and include the exact invoice details listed below.What ORIV Support can check
ORIV Support can review:- whether the deleted server was Managed, Provider Server, BYOS, or external provider-connected,
- invoice ID and bill IDs,
- deletion/cancellation date,
- eligible pro-rated refund for Managed/Provider Servers,
- eligible 14-day BYOS refund cases,
- full server backup refund eligibility,
- addon rows that are non-refundable,
- whether a refund or credit was already applied,
- whether the charge appears to be from ORIV or an external provider.
Important data warning
Deleted server data may not be recoverable unless a valid backup exists. Billing review does not restore deleted server data. If you need a site or server recovered, contact Support immediately and provide the server/site details.What to send ORIV Support
Include:- ORIV account email,
- invoice ID,
- bill ID or line item ID,
- server name,
- server type,
- deletion/cancellation date,
- purchase date for BYOS 14-day refund cases,
- screenshot of invoice rows,
- screenshot of provider invoice if you are unsure who charged you,
- expected refund or correction,
- whether you also had full server backup or addons enabled.