When this guide applies
Use this guide if:- you resized a managed server and saw an unexpected invoice,
- you upgraded or downgraded a managed server plan,
- your invoice contains multiple bill rows for the same server,
- you see a charge after resizing and want to understand the calculation,
- only some bill rows in an invoice should be refunded or credited.
Why resize charges happen
A managed server resize changes the plan, resources, or service level for the server. Because billing periods are time-based, ORIV may need to calculate the difference between the old plan and the new plan for the remaining time in the current billing period. Resize billing can include:- a pro-rated charge for the new, higher plan,
- a pro-rated credit for unused time on the old plan,
- an adjustment row if the resize happened mid-cycle,
- a renewal row if the resize happened near the next billing date,
- separate bill IDs for each billing component.
Pro-rated resize logic
The basic idea is:Example upgrade calculation
Example only:Example refund or credit after resize
If a resize was accidental or corrected, Support may review only the bill rows connected to that resize. If the invoice also contains other charges, such as backup add-ons or other servers, those unrelated rows are not included in the resize refund. This is important when Support says only specific bill IDs from an invoice are refundable. The invoice can stay partially valid while selected bill rows are adjusted.How to review a resize invoice
1. Open the invoice
Open the invoice from the billing area and check all line items.2. Find server-related bill rows
Look for rows that reference the managed server, plan change, resize, upgrade, downgrade, or resource adjustment.3. Note the bill IDs
If the invoice has multiple rows, write down the specific bill IDs that belong to the resize. Support may need these exact IDs to process the correct refund or credit.4. Check the resize date
Find when the resize happened. The refund or charge calculation depends on the remaining time in the billing period after this date.5. Contact Support if the charge looks wrong
Send the invoice ID, bill IDs, server name, resize date, and expected plan. Support can check whether the resize charge was calculated correctly.What ORIV Support can check
ORIV Support can review:- whether the server is an ORIV Managed Server,
- the previous and new plan,
- invoice rows connected to the resize,
- whether the charge is pro-rated,
- whether the invoice includes unrelated bill rows,
- whether a correction, credit, or refund is needed.
Common confusion
The invoice has several rows
This is normal when billing includes a resize, renewal, add-on, or adjustment. Review the bill IDs instead of assuming the entire invoice is one charge.The charge happened after I deleted the server
If deletion and resize happened close together, Support should review the timeline and bill IDs. Managed server unused time may be eligible for a pro-rated refund.Only some bill IDs are refundable
That can happen when only some rows are related to the eligible managed server resize charge. Other rows may belong to different services or already-used time.What to send ORIV Support
Include:- invoice ID,
- resize-related bill IDs,
- managed server name,
- old plan and new plan,
- date and time of resize,
- whether the server was later deleted or cancelled,
- screenshot of the invoice if possible.