> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oriv.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Troubleshoot QUIC.cloud CDN Connection Issues in ORIV?

> Learn how to troubleshoot QUIC.cloud CDN connection issues in ORIV by following this guide.

[**ORIV**](https://oriv.cloud/) allows you to integrate your WordPress website with [**QUIC.cloud**](https://www.quic.cloud/) CDN for optimized performance and caching. It enables a seamless connection with LiteSpeed Cache to enhance speed and reduce server load.

If you are having trouble connecting QUIC.cloud CDN with the [**LiteSpeed Cache plugin**](https://wordpress.org/plugins/litespeed-cache/) on your WordPress site hosted on ORIV, it might be because the domain key can not be fetched. This usually happens if you use Cloudflare and have the proxy turned on for your A record.

## Troubleshoot QUIC.cloud CDN Connection Issues in ORIV

This guide will help you identify and resolve the QUIC.cloud CDN connection issue. Follow the steps below to restore proper connectivity.

### **Step 1: Navigate to LiteSpeed in ORIV Dashboard**

From your WordPress dashboard, go to the LiteSpeed Cache plugin dashboard. Navigate to the ‘**General’** Settings section. This is where you connect and manage your QUIC.cloud integration. You will see the connection error.

> \[!NOTE]
> Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em **[support@oriv.cloud](mailto:support@oriv.cloud)**.

### **Step 2: Go to Cloudflare Dashboard And Verify Record**

Log in to your [**Cloudflare account**](https://dash.cloudflare.com/login) and select the domain you are troubleshooting. Navigate to the DNS tab.

> \[!NOTE]
> Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em **[support@oriv.cloud](mailto:support@oriv.cloud)**.

Check for any IPv6 (AAAA) records related to your domain. If present, remove the AAAA record and ensure that only the IPv4 (A) record is present. Then, turn off the proxy on the IPv4 (A) record to [**pause Cloudflare**](https://developers.cloudflare.com/fundamentals/setup/manage-domains/pause-cloudflare/#disable-proxy-on-dns-records).

> \[!NOTE]
> Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em **[support@oriv.cloud](mailto:support@oriv.cloud)**.

### **Step 3: Reinstall SSL Certification & Purge All Caches in ORIV**

After turning off the proxy from Cloudflare, the user must set SSL from ORIV. From your ORIV dashboard, go to the ‘**Site overview’** settings menu, navigate to Domain, then SSL/HTTPS, and select the option ‘**free SSL certificate issued & managed by ORIV**.’  to reinstall SSL certification.

> \[!NOTE]
> Precisa de ajuda visual para esta etapa? Entre em contato com o nosso suporte em **[support@oriv.cloud](mailto:support@oriv.cloud)**.

That is how easily you can solve the QUIC.cloud CDN Connection Issues in ORIV.\
Still stuck? Remember, our [**support team**](https://oriv.cloud/contact/) is just a message away. Do not hesitate to reach out for any of your queries. We are here to help.